top of page

🛡️ Privacy Policy 

We respect your privacy and are committed to safeguarding your personal and payment information. All data remains confidential and is never shared with third parties.

Payments are processed securely via Stripe, a globally recognized provider. We value your trust, and our goal is to ensure every interaction with DustyRyders is safe, transparent, and culturally respectful.

​

📜 Terms & Conditions

​

  • Participants must be 10 years or older.

  • Jetski operators must be 16+.

  • Individuals hiring a jetski must be 18+, with valid photo ID.

Jetski Capacity & Weight Limits

Jetski ModelMax Weight (kg)Max Riders

SeaDoo Spark     204    kg                    1

Sea-Doo GTI       250     kg                 2

Sea-Doo GTS      270    kg                     2

Sea-Doo FISH/PRO 300    kg                 2

❌ Cancellations & Refunds

Weather Conditions

You may reschedule or request a refund up to 48 hours before your booking due to poor weather. Just contact us via phone, email or text.

Customer-Initiated Cancellations

  • Cancellations made 24+ hours before the scheduled start time: reschedule or refund available.

  • Cancellations made less than 12 hours before: refunds may not be granted.

🚨 Safety on the Lakes

Your safety is our priority. Please follow all instructions from staff and ensure:

  • Life jackets are worn at all times (ours or your own).

  • Safety lanyard key is attached to the operator.

  • Speed does not exceed 5 knots:

    • Within 200m of shore, jetties, ramps, or dive flags

    • Within 50m of another boat or person

    • When anyone aboard is outside rails or deck

Coast Guard actively patrols these waters. Fines of $200 or more may apply for speeding or unsafe behavior. Stay safe, ride respectfully.

🔏 Legal Disclaimer — Ride at Your Own Risk

By booking with DustyRyders, you acknowledge:

  • Jetskiing involves inherent risk, including changing lake conditions and geothermal hazards.

  • Rotorua lakes feature unpredictable weather, slippery surfaces, thermal activity, and natural debris.

  • Riders must be physically fit, sober, and comply with safety instructions at all times.

  • DustyRyders is not liable for injury, damage, or loss due to natural events, personal negligence, or third-party actions.

🔐 All adult riders must sign a waiver before riding.

🌿 Our Cultural Commitment

We ask all guests to ride with aroha, respect, and awareness. These lakes are more than playgrounds—they are ancestral waters tied to the legacy of Ngāti Pikiao and our wider whānau. Your presence here is part of a story much older than jetskis.

🧭 Support & Emergencies

If your ride is interrupted by weather or lake conditions, contact us immediately at [insert your phone number/email]. We’ll do our best to assist and reschedule where needed.

📸 Media Policy

Photos and videos may be taken during your ride for marketing and storytelling purposes. If you'd prefer not to be included, let our crew know before your trip.

bottom of page